Terms & Conditions

Welcome to Travel Xpect! By booking a tour or travel service with us, you agree to comply with and be bound by the following terms and conditions. These terms govern the contractual relationship between you (the "Client") and Travel Xpect (the "Company").

1. If We Change or Cancel Your Holiday

We at Travel Xpect meticulously plan our arrangements in advance. It is unlikely that we will have to make any changes to your travel arrangements. However, the nature of travel involves variables that may sometimes be beyond our control.

• I. Advance Planning: We plan the arrangements in advance. It is unlikely that we will have to make any changes to your travel arrangements.
• II. Right to Change: Occasionally, we may have to make changes and we reserve the right to do so at any time. If there are any changes, we will advise you of them at the earliest possible date.
• III. Right to Cancel: We also reserve the right under any circumstances to cancel your travel arrangements by assigning reasons to you.
• IV. Force Majeure: If we are unable to provide the booked travel arrangements due to reasons beyond our control (e.g. bad weather, natural disasters, strikes, or political instability), we shall first try to offer alternative dates for the tour if the tour hasn’t already commenced.
• V. Refund on Commencement: If the tour has already commenced, then we shall refund the booking price/fee charged to you on a pro-rata basis depending on the services utilized.
• VI. Liability Limit: In all circumstances, however, our liability shall be limited to refunding to you the price we charged as tour fees. We will not be liable for any additional expenses incurred by you such as visa fees, vaccinations, or non-refundable flights booked independently.

2. If You Want to Change Your Holiday Plan

We understand that plans can change. We will do our best to accommodate your requests, but changes are subject to availability and the terms of our service providers.

• Amendment Requests: After confirmation of services, if you wish to change your travel arrangements in any way (e.g. your chosen departure date or accommodation), we will do our utmost to make these changes but it may not always be possible.
• Written Request: Any request for changes must be in writing from the person who made the booking.
• Cost of Amendment: All costs incurred due to the amendment will be borne by you. This includes any administrative fees, rate differences, or cancellation charges levied by hotels or transporters.

3. If You Have a Complaint

We strive to provide a seamless experience, but if issues arise, we have a clear procedure to address them.

• Immediate Reporting: If you face any problem during your holiday, please inform the relevant supplier (e.g. your hotelier, transporter etc.) and/or our representative immediately who will endeavour to set things right. Immediate reporting gives us the best chance to rectify the situation on the spot.
• Formal Complaint: If your complaint is not resolved locally, please follow this up within 30 days of your return home by writing to us, with your booking reference and all other relevant information.
• Our Role: However, please be advised that while we are happy to assist you in the redressal of your complaint, if any, we will be able to extend only our best efforts in managing/coordinating your complaint with the respective service provider.
• Third-Party Providers: All third party service providers are independent contractors who are at no time under our control or supervision. We act as an agent for these providers and cannot be held liable for their negligence or breach of contract.

4. Booking & Payment Policy

To secure your booking with Travel Xpect, the following conditions apply:

• Deposit: A non-refundable deposit is required at the time of booking to reserve your spot. The exact amount will be communicated based on your package.
• Balance Payment: The remaining balance must be paid in full before the tour start date. Failure to pay by the due date may result in the cancellation of your booking and forfeiture of the deposit.
• Modes of Payment: We accept payments via Bank Transfer, UPI, and approved Credit/Debit cards. Any bank charges or transaction fees are to be borne by the client.

5. Cancellation Policy

If you must cancel your tour, the following cancellation charges will apply based on the notice period given:

• 30 Days or more before departure: 25% of the total package cost.
• 15 to 29 Days before departure: 50% of the total package cost.
• 7 to 14 Days before departure: 75% of the total package cost.
• Less than 7 Days or No Show: 100% of the total package cost (No Refund).

Note: Cancellation requests must be sent in writing via email. The date of receipt of the email will be considered the date of cancellation.

6. Health & Safety

The safety of our clients is paramount, especially on high-altitude pilgrimages like the Chardham Yatra.

• Medical Fitness: Clients are responsible for ensuring they are medically fit to undertake the journey. We recommend consulting a doctor before booking, especially for individuals with heart conditions, respiratory issues, or high blood pressure.
• Travel Insurance: We strongly recommend that all travelers purchase comprehensive travel insurance that covers medical emergencies, helicopter rescue, and trip cancellations.
• High Altitude Caution: Travel to Kedarnath and Badrinath involves high altitudes. Clients must follow acclimatization guidelines and valid medical advice.

7. Jurisdiction

Any disputes arising out of or in connection with these terms and conditions or your booking shall be subject to the exclusive jurisdiction of the courts in Noida, Uttar Pradesh, India.

Last Updated: June 2026